Customer Support AI Assistant
The Customer Support AI Assistant drafts a reply to every email or ticket from your own knowledge base. Your team approves or edits it before it goes out, and approved edits feed into future drafts.
Drafted reply
Your team keeps working the way it does today. The repetitive part happens around them.
From your support inbox or helpdesk, the way it does today.
The assistant finds the relevant policies and past answers and writes a reply in your tone.
An agent reviews the draft, edits it if needed, and sends it. Nothing goes out unapproved.
Edits are logged and reviewed, so they can feed into future drafts and show gaps in your knowledge base.
Most tickets are a version of a question your team has answered many times before.
The AI does the repetitive work. People keep the decisions.
Already running in production
We built and run this setup for a privacy services company: incoming support emails get a drafted reply from their knowledge base, an agent approves or edits it, and those edits feed back into future drafts.
Orders, deliveries, and returns questions that peak around sales.
Billing, renewals, and account questions that follow clear policies.
Bookings, changes, and policies, answered consistently by every agent.
We confirm what connects to your systems on the first call.
Your exact price is fixed in writing before any work starts. Hosting is included, AI model usage is billed to your own account, and prices exclude VAT.
One-off setup
From €4,000
Monthly
From €200 / month
The starting price covers one support inbox or helpdesk. More systems or a larger scope are quoted after the free call.
Free
We look at your current process and confirm this is the right fit.
Optional, from €2,500
One week on a sample of your real data, measured before you commit. The fee is credited against setup if you go ahead.
Setup and go live
From €4,000
Connected to your systems, configured to your rules, and rolled out gradually.
Monthly care
From €200 / month
Hosting, monitoring, fixes, updates, and a monthly report, all covered by the monthly fee.
What the Customer Support AI Assistant does, what it costs, and how your data is handled.
No. In the standard setup, every reply waits for a person to approve it. Automatic sending for simple, low-risk topics can be scoped separately later, topic by topic, but it is never switched on by default.
A chatbot talks to customers directly. This assistant works for your agents: it drafts, they decide. In the standard setup, customers always get a reply a person has checked.
Access to your support inbox or helpdesk, plus your existing help articles, policies, or a sample of past replies.
On infrastructure agreed with you, with EU hosting available. Access and retention rules are set in writing before go-live, and messages are processed by an AI model provider we agree with you in advance.
Greek and English. It replies in the language the customer wrote in.
Setup starts from €4,000, plus from €200 per month, which covers hosting and care for this product: monitoring, fixes, updates, and a monthly report. AI model usage is billed to your own account, and prices exclude VAT. The one-week pilot is optional, and its fee is credited against setup if you go ahead.
